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ARRIVALS:  With the exception of holidays and peak season rentals and at the discretion of Blue Reef Properties,  Guests may arrive on any day. Blue Reef Properties work hard to make sure that everything in your vacation property works properly, that it is clean upon your arrival, and that you have everything you need. We want to make sure that you have the best vacation experience possible so be sure to let us know if we can help with anything!

You can reach us at 3343-0792 during the day or for night-time emergencies.

SECURITY DEPOSITS:  A refundable, cash security deposit is required for all rentals. Security deposits must be paid in cash at check-in, and refunds will be made on departure subject to a satisfactory inspection by a representative of Blue Reef Properties. 

CHECK IN:  Normal check-in time for all Guests is at 4:00 p.m.; this allows our housekeeping staff time to prepare your vacation property properly. Please don't pressure our staff to let you into your property before 4:00 p.m. There's plenty to do while you wait – enjoy our beaches, sip a Monkey La La at a local haunt or just hang around the Mall. Remember that you are on island time!

SMOKING:  All Blue Reef Properties vacation properties are non-smoking. No exceptions. Violation of the smoking policy will result in eviction and forfeiture of all monies. In addition, the guest will be charged $250 for the additional cleaning of the property.

Guests must comply with these occupancy and Rental Policies. Violation of these policies may result in eviction and forfeiture of all monies.

OCCUPANCY POLICY:  The maximum number of Guests allowed in each property is listed on our website and on your rental contract. The total number of Guests must be shown on the Guest Registration form.

Any use of the property for purposes other than family vacations must be addressed at the time of the reservation.

RENTER RESPONSIBILITIES:  The renter is responsible for payment, deposits, property damages and other items spelled out in the rental contract. The leaseholder's primary residence address and e-mail address will be used for all notices and correspondence. Please be sure to read your correspondence very carefully.

RESERVATIONS 

PAYMENT AND CONFIRMATION IS EASY:

1. Reserve your house by email or telephone the office on our US number + 504 970 660 4508. We are not always in the office but just leave a message and we’ll get back to you as soon as possible.

2.  Receive paperwork: After a reservation is booked, the renter will receive the Rental Contract by email. Your reservation is not confirmed until we receive these signed documents and your payment.

3. Review and sign the Rental Contract

4. Return your signed paperwork along with your payment either by check or wire transfer as discussed.

5. Receive a Deposit Confirmation – this will be emailed to the renter once the paperwork and payments have been processed.

Advance Payments: Advance payments must be paid by check – payable to Kevin Bloor. Sorry, we do not accept credit cards.

Balances: The remaining balance is due 30 days prior to arrival and may be paid by money order, cashier’s check or wire transfer. If you would like to pay the remaining balance with a personal check (made payable to Kevin Bloor), please be sure to submit your payment to the Miami address at least 45 days prior to your arrival date. Please note: we cannot take checks issued solely by Canadian Banks even if they are in US $ funds – it’s a Honduran Banking thing - sorry!

Please note:

• If your paperwork and payment are not received within a suitable period after you make your booking, your reservation is automatically cancelled.
• The returned-check fee is $50.

RESERVATIONS MADE FEWER THAN 30 DAYS BEFORE ARRIVAL:  If your reservation is made fewer than 30 days before check-in, it must be paid in full by wire transfer as discussed

DEPARTURES:  Unfortunately, all good things must come to an end! Check-out time is 10:00 a.m. NO EXCEPTIONS! A representative from Blue Reef Properties will be with you for the check out process and will then refund your Security Deposit

• If you have not already done so, notify Blue Reef Properties of any damage or maintenance issues.
• Place all trash in secured trash bags and leave in the outdoor trash cans or the garage.
• Straighten and return all furniture to its original configuration.
• Leave all linens and towels in the home and all beds unmade.
• Wash all dishes or place them in the dishwasher and turn it on.
• If your home requires extra cleaning because you left it in poor condition, you may be charged an additional cleaning fee.

Don't forget to make your reservation for next year! Properties are available for advance reservations to departing guests first; advance reservations may be made up to one year in advance.  There is a non-refundable $25 Advance Reservation Fee.

CANCELLATIONS, REFUNDS & SUBSTITUTIONS:  We understand that there can be unforeseen emergencies that could cause you to cancel your reservation. Please note our cancellation policy:

• Substitutions: If the property you have booked is removed from the rental program or if extraordinary circumstances render the property uninhabitable, Blue Reef Properties reserves the right to substitute a comparable property. If comparable accommodations are not available, then Guests may choose from available properties at the published rates or request a refund.
• Changes: Once your reservation is confirmed (when the payment, signed Rental Contract are received), any cancellations, changes of dates, or switching of properties will invoke the cancellation policy.
• Cancellations:
• Cancellation greater than 90 days subject to $100 administrative fee
• Cancellation 61-90 days subject to 25% of the rental or $100 whatever is greater.
• Cancellation 30-60 days subject to 50% of the rental
• Cancellation less than 30 days forfeits entire rental

We would strongly recommend that you take out adequate Vacation Insurance Cover so contact your local Insurance Broker for more information

HOUSES and AMENITIES:  Most of our properties feature standard household items including cable or satellite TV, partial A/C, microwave, coffee maker, toaster, pots and pans, BBQ grills, dishes, utensils and glassware.

Unique and specific equipment and/or amenities for each property are listed in the individual property descriptions located on our website. Hot tubs, additional TVs, VCRs, DVDs, porch furniture, dock access, recreational games and equipment, and similar items are furnished as a courtesy by the owner and are not guaranteed by Blue Reef Properties.

Most homes have locked owner’s closets or cupboards for the owners’ personal items. Also, garages are locked and are not available for guest use. Please respect these areas and do not attempt to open them.

All equipment in each property should be in working order when you check in, but things do break down unexpectedly! Please report any inoperative equipment or problems immediately.

Housekeeping or maintenance problems will not be addressed at check-out or after you return home. Blue Reef Properties cannot be held accountable for problems we are not aware of.

When you report a problem, you can expect a courteous and professional attitude to problem solving, and we will make every reasonable effort to resolve the problem promptly. Please understand that emergencies take precedence.

However, under no circumstances will there be a reduction of rent for any mechanical failure of air conditioners, dishwashers, refrigerators, washers, dryers, cable or satellite TV, Internet access, televisions, VCRs, DVD players, hot tubs, swimming pools or any other appliances or amenities.

High chairs, cribs, and rollaway beds are available through local vendors. We’ll be happy to arrange them for your arrival - email for details.

NOTE: Every effort has been made to ensure the accuracy of the property information on our website; however, it is not guaranteed. It is subject to errors, omissions, change of price, change of property contents and/or features, or withdrawal without notice.